Order Fulfilment Policy

1. Introduction

At TESTNOVA LLC, we are dedicated to ensuring that our customers receive their purchased digital products promptly and securely. Since our products are digital, intangible items, our order fulfilment process is slightly different from traditional physical delivery.

This Order Fulfilment Policy outlines how and when customers will receive access to purchased digital products.

2. Order Processing & Delivery Methods

2.1 Instant Delivery – Instant Download

• For the majority of products, delivery is instantaneous.
• Once the payment is successfully processed, customers will:
  • Be redirected to a download page.
  • Receive an email confirmation containing download/access instructions.
• Products in this category include standard exam study guides, question banks, and digital reference files.

2.2 Scheduled Delivery – 24 to 48 Hours via Email

• In some cases, due to recent updates or modifications in the syllabus, product files may require final verification before being released.
• For such products, delivery will be completed within 24 to 48 hours after the purchase.
• Customers will receive the product files directly via their registered email address.
• TESTNOVA will ensure that updated and correct materials are provided within this timeframe.

3. Customer Responsibilities

• Customers must provide a valid and active email address during checkout to ensure successful delivery.
• It is the responsibility of the customer to check spam/junk folders if the confirmation email is not received.
• If a customer fails to receive the product within the expected timeframe, they must contact us at sales@testnova.co with their order details.

4. Order Confirmation

• Once an order is placed and payment confirmed, customers will receive:
  1. An email confirmation with order details.
  2. Either instant download access or notification of a 24–48 hours delivery window.

5. Failed Deliveries or Technical Issues

• If instant downloads do not work due to technical reasons (e.g., broken link, server error):
  • Customers should immediately notify TESTNOVA at sales@testnova.co.
  • Replacement access or alternative delivery methods will be provided at no additional cost.
• TESTNOVA ensures full technical support to guarantee product access.

6. Refund & Cancellation Note

• As our products are digital and intangible, once delivered (either instantly or within 24–48 hours), they cannot be cancelled, returned, or refunded.
• Please refer to our Refund & Cancellation Policy for full details.

7. Final Disclaimer

• Delivery timelines (instant or 24–48 hours) are applicable only after successful payment processing.
• TESTNOVA is not responsible for delays caused by incorrect email addresses, spam filters, or issues with customer email providers.

8. Contact Information

For any order-related queries or support, please contact:

📧 Email: sales@testnova.co
🌐 Website: http://testnova.co/

✅ This gives you a clear, customer-facing Order Fulfilment Policy covering both instant download access and the 24–48 hours email delivery cases.